what we do
quality assuarance
ZCSA adheres to internationally set applicable quality standards when it conducts its inspections in imports and domestic products
Whats is Quality Assurance
The ISO (International Organization for Standardization) is used to ensure QA practices and processes used to implement it. ISO 9000 is used to ensure that quality assurance system is in place and effective.
THE ROLE OF QUALITY ASSURANCE
You can think of quality assurance as the activities and management processes that are done to ensure that services and products are delivered at the required quality level. The process is driven and focused on the delivery of the service or product.
Quality assurance is a way of preventing mistakes, defects and avoiding problems when delivering services or products to clients; which ISO 9000 defines as “part of quality management focused on providing confidence that quality requirements will be fulfilled”.
ISO/IEC 17020 specifies requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities. The standard defines criteria for assurance of quality in the operation of organisations who perform inspection.
ISO17020, is an internationally recognized standard for the competence of inspection bodies. ISO 17020 should not be confused with ISO 9001, which is specific to quality management systems.
The ZCSA adheres to these international standards when it conducts its inspections in imports and domestic products
Benefits of Quality Assurance
The benefits of quality assurance include:
- Costs are reduced because there is less wastage and re-working at different stages of service delivery as the process is checked at every stage.
- It can help improve worker motivation as workers have more ownership and recognition for their work
- Departmental heads can use it to manage processes
HOW DO YOU PERFORM QUALITY ASSURANCE?
Quality Assurance is the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used. The key benefit of this process is that it facilitates the improvement of quality
WHY DOES YOUR ORGANISATION NEED A QUALITY ASSURANCE PROGRAM?
Avoid Failure
Any failure in the system may result in long-term fallout: loss of confidence in service delivery, several lawsuits, and an erosion of the organisations credibility among the public. All this can be avoided if more attention is paid to quality assurance.
Create quality culture
Quality Culture can be defined as comprising three layers:
i. Quality Assurance is the first layer. It is an accumulated body of standards, regulations, and best practices that the organisation is to use to assess its processes on an ongoing basis.
ii. The second layer is a Quality Plan that lays out a set of standards, regulations, and procedures that the organisation is to follow, as well as the organisational goals and any expected risks.
iii. Finally, there is a Quality Control layer, which involves monitoring the development teams to ensure that they are adhering to Quality Assurance requirements and the Quality Plan
Download List
- Annual Import Quality Certificate Application Form
- Permit Conditions Food Beverages
- Timber Application Form
- Road Worthiness Inspection(RWI) Penalty Regime
- Fees Schedule
- Pre-Import Application Form
- National Industrial Policy
- National Trade Policy
- Procedure For Handling Non-Comforming Products
- Procedure For Inspecting Road Tank Vehicles
- Statutory Instrument 18 of 2020 - Portable Spirits
Get In Touch
Standard | Applies To | |
1 | ZS 005 | Lead Acid Batteries |
2 | ZS 017 | Poultry Feed |
3 | ZS 018 | Pig Feed |
4 | ZS 019 | Cattle Feed |
5 | ZS 056 | Toilet Soap |
6 | ZS 058 | Laundry Soap |
7 | ZS 062 | Synthetic Detergent |
8 | ZS 063 | Petroleum Jelly |
9 | ZS 071 | School chalks- specification |
10 | ZS ISO 20345 | Personal protective equipment - Safety footwear |
11 | ZS 074 | Shoe Polish Specification |
12 | ZS 106 | Safety of Household & Similar Electrical Appliances |
13 | ZS 189 | Maize meal (Mealie meal) |
14 | ZS 201 | Emulsion Paints For Interior and Exterior Use - Specification |
15 | ZS 234 | Refined Edible Vegetable Oil |
16 | ZS 247 | Household Hand Dishwashing Liquid Detergent |
17 | ZS 266 | Reflex-Reflecting Vehicle Number Plates |
18 | ZS 295 | High Gloss Synthetic Enamel Paint - Specification |
19 | ZS 321 | Opaque Beer |
20 | ZS 369 | Automotive gasoil (diesel fuel) |
21 | ZS 371 | Road Tank Vehicles for Petroleum-Based Flammable Liquids - Specification |
22 | ZS 380 | Illuminating kerosene |
23 | ZS 388 | Bottled Water |
24 | ZS 395 | Unleaded Petrol (Gasoline) for motor vehicles |
25 | ZS 430 | Clear Beer |
26 | ZS 431 | Compound Fertilizers |
27 | ZS 435 | Wheat Flour |
28 | ZS 436 | Primary Dry Batteries |
29 | ZS ISO 4074 | Natural Latex Rubber Condoms - Requirements and Test Methods |
30 | ZS 429 | The Handling, Storage, and Distribution of Liquefied Petroleum Gas (LPG) In Domestic, Commercial, and Industrial Installations. Part 4: Transportation of LPG In Bulk by Road - Code of Practice |
31 | ZS 438 | Biscuits |
32 | ZS 547 |
Lubricating Oils - Specifications Part-1: Automotive Gear oils Lubricating oils - Specification |
33 | ZS 547 -2 | Industrial Gear Oils for open Gears |
34 | ZS 547 |
Lubricating Oils - Specifications Part-3: Industrial Gear Oils for Enclosed Gears |
35 | ZS 554 | Fruit Flavoured Drinks |
36 | 558 | Plugs and Socket Outlets, Adaptors and Connection Units Part 1 - Specifications for Rewirable and Rewirable 13a Fused Plugs |
37 | ZS 558 | Plugs and Socket Outlets, Adaptors and Connection Units Part 2 - Switched and Unswitched Sockets- Outlets |
38 | ZS 558 | Plugs and Socket Outlets, Adaptors and Connection Units Part 3 - Specification for Adaptors |
39 | ZS 559 | Code of Practice for Inspection and Acceptance Criteria for Used Textiles Products - Salaula |
40 | ZS 560 | Code of Practice for Inspection and Testing of Used Motor Vehicles for Road Worthiness |
41 | ZS 605 | Fertilizer- Urea |
42 | ZS 606 | Fertilizers - Ammonia Nitrate |
43 | ZS 607 | Fertilizers- Calcium Ammonia Nitrate |
44 | ZS 608 | Fertilizers- Ammonia Sulphate |
45 | ZS 688 - 1 | Electric Cables with extended solid Dielectric insulation for fixed Installations (300/500 V to 1900/3 300V) specification part 1: General |
46 | ZS 688 - 2 | Electric Cables with extended solid Dielectric insulation for fixed installations (300/500 V to 1900/3 300V) specification part 2 - Wiring Cables |
47 | ZS 688 - 3 | Electric Cables with extended solid Dielectric insulation for fixed Installations (300/500 V to 1900/3 300V) specification part 3 - PVC Distribution Cables |
48 | ZS 688 - 4 | Electric Cables with extended solid Dielectric insulation for fixed Installations (300/500 V to 1900/3 300V) specification part 4 - XLPE Distribution Cables |
49 | ZS 688 - 5 | Electric Cables with extended solid Dielectric insulation for fixed Installations (300/500 V to 1900/3 300V) specification part 5 - Halogen-free distribution Cables |
50 | ZS 723 | Peanut butter |
51 | ZS EN 197 |
Cement Part-1: Composition, Specifications and Conformity Criteria for Common Cements |
52 | ZS 065 | Pure Glycerine |
53 | ZS 190 | Potable Drinking Water |
54 | ZS 233 | Crude Edible Vegetable Oils |
55 | ZS 327 | Blended (Physical mixture) Fertilizers |
56 | ZS 357 | Pressed Steel Door Frames |
57 | ZS 373-1 | Portable Fire Extinguishers- Portable, non-refillable fire extinguishers |
58 | ZS 373-2 | Portable Fire Extinguishers- Carbon dioxide type fire extinguishers |
59 | ZS 389 | White Sugar |
60 | ZS 394 | Aviation Turbine Fuel (Jet A-1) |
61 | ZS 422-1 | Bitumen for Building and Civil Engineering- Penetration Grade Bitumen |
62 | ZS 422-2 | Bitumen for Building and Civil Engineering- Cutback Bitumen |
Plot No. 5032 Great North Road
P.O Box 31302, Lusaka, 10101, Zambia
Info@zcsa.org.zm
Working Hours
Mon-Fri 08:00 Hrs to 17:00 Hrs
Sat & Sun: Closed
Public Holidays: Closed