The Agency administers and monitors the quality and safety of products covered under compulsory standards on the market through inspections and related activities under the Import Quality Monitoring and Domestic Quality Monitoring Departments in line with World Trade Organization Technical Barriers to Trade (WTO TBT) Agreement guidelines and other international and regional best practices.


Locally manufactured products are monitored by the Domestic Quality Monitoring Department through its inspections activities. The inspection activities include factory visits, open market surveillances, spot checks and complaints investigations. The mandate of these inspections only extends to products that are regulated under the Compulsory Standards Act.

Currently the Agency administers 60 compulsory standards. A recommendation has been made to declare an additional 47 products to be covered under this law.

Market Surveillance

A market surveillance is a post market activity aimed at ensuring continued compliance to compulsory standards once the products have left the border or the local factory and are placed on the market. This is aimed at protecting the public from any unsafe products whose integrity may be compromised by poor transportation or storage conditions, inadequate shelf life monitoring, or indeed adulteration with undesired materials.

The Agency conducts market surveillances on local and imported products. This is done by surveying the market and picking samples from different trading places. Physical inspections are conducted for some products while others are taken for laboratory analysis to investigate whether they comply with compulsory standards.

Core Values

Professionalism , Integrity , Team work

Hard work,  Innovation, Confidentiality

Accountability

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PUBLIC NOTICES

MISSING RECEIPT AND INVOICE BOOKS
The Zambia Compulsory Standards Agency (ZCSA) hereby informs the public that receipt books bearing series numbers G8502801 to G8502850, G8502850 to G8522900 and Invoice books with series numbers 10851 to 10900, 10901 to 10950 and 10951 to 11000 have gone missing from our Chipata office.
Therefore, the public is advised NOT TO ACCEPT receipts and invoices bearing the said numbers from anyone. We ask that you kindly contact the ZCSA Finance Department at Plot No. 5032 Great North Road in Lusaka or call us on 0954790163 to make a report. Additionally, you can notify the nearest Police Station.
Please, be further advised that the ZCSA WILL NOT honor any receipts or invoices bearing the above numbers.
Your cooperation is greatly appreciated.
All correspondence to be addressed to the Executive Director
Sefalana House,
Stand No. 5032 Great North Road
P O Box 31302
Lusaka
Tel: +260 211 224900
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