The Agency monitors and controls the quality and safety of products subjected to Compulsory Standards on the market through inspections and related activities under the Import Quality Monitoring and Domestic Quality Monitoring Departments in line with World Trade Organization Technical Barriers to Trade (WTO TBT) Agreement guidelines and other international and regional best practices.

Inspections are done at the factory and include assessment of the production infrastructure and processes, quality assurance systems and product sampling and testing. This is aimed at reducing the risk to consumers associated with the intake or use of substandard and unsafe products. These inspections are conducted on site in factories to ensure pre-market compliance to compulsory standards and other administrative requirements.

Market Surveillance

A market surveillance is a post market activity aimed at ensuring continued compliance to compulsory standards once the products have left the border or the local factory and are placed on the market. This is aimed at protecting the public from any unsafe products whose integrity may be compromised by poor transportation or storage conditions, inadequate shelf life monitoring, or indeed adulteration with undesired materials.

In order to demonstrate the credibility of inspection results and to verify the competence of the inspection system the Agency is working towards accreditation to the international standard ISO 17020: Conformity Assessment -- Requirements for the operation of various types of bodies performing inspection. This will further enhance compliance with compulsory standards and lead to the production of safe and good quality products.

This will further promote fair trade, protect national and international markets and assists industry to become globally competitive by ensuring that all regulated products comply with regulations. This is to the extent that all local producers comply with the same standards regardless of size or market share. This makes products which are manufactured be safe and of an acceptable quality.

Core Values

Professionalism , Integrity , Team work

Hard work,  Innovation, Confidentiality

Accountability

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PUBLIC NOTICES

MISSING RECEIPT AND INVOICE BOOKS
The Zambia Compulsory Standards Agency (ZCSA) hereby informs the public that receipt books bearing series numbers G8502801 to G8502850, G8502850 to G8522900 and Invoice books with series numbers 10851 to 10900, 10901 to 10950 and 10951 to 11000 have gone missing from our Chipata office.
Therefore, the public is advised NOT TO ACCEPT receipts and invoices bearing the said numbers from anyone. We ask that you kindly contact the ZCSA Finance Department at Plot No. 5032 Great North Road in Lusaka or call us on 0954790163 to make a report. Additionally, you can notify the nearest Police Station.
Please, be further advised that the ZCSA WILL NOT honor any receipts or invoices bearing the above numbers.
Your cooperation is greatly appreciated.
All correspondence to be addressed to the Executive Director
Sefalana House,
Stand No. 5032 Great North Road
P O Box 31302
Lusaka
Tel: +260 211 224900
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