Standards, quality assurance and compliance provide organisations with a basis for mutual understanding. The aforementioned aspects are tools used to facilitate communication, measurement, commerce and manufacturing. Standards are everywhere and play an important role in the economy, by facilitating business interaction.
It is therefore evident that ZCSA will permit a product to be consumed by the public only if it passes safety parameters, is of high quality and does not harm the environment. Having internal mandatory quality assurance processes, helps ZCSA strive to maintain public health and safety, consumer and environmental protection during its inspection activities.
During recent market surveillances and spot checks, preliminary findings indicate that the levels of product compliance among manufacturers, traders and importers is highly impressive. This is particularly true for most manufacturers of locally produced goods and importers of petroleum products.
Speaking in an exclusive interview, Domestic Quality Monitoring Inspections Manager, Francis Mwelwa, commended the stakeholders for upholding high quality compliance standards in the trade and sale of domestically manufactured products.
“ In our inspections, we have noticed increased compliance from 84% recorded to 90% with all the products we sample on the market countrywide. These compliance levels are also noted with a good number of locally manufactured products subject to compulsory standards. With regards to road tank vehicles, I am happy to state that we have a 99% compliance to the Zambian standard. That is why for fuel tankers, it is very rare to hear that such vehicles have been involved in an inferno. This is because our inspectors always ensure that fuel tankers meet the prescribed technical requirements before they transport petroleum products,”Mr Mwelwa explained.
He said that periodic inspections and quality assurance processes being implemented by ZCSA had helped companies maintain high standards especially those involved in the manufacturing of products locally. He added that internal quality controls in his department ensured that the final product reflected these high standards and satisfied the needs of the end user.
The Inspections Manager reiterated that quality assurance is not only important to what the Agency does but also helps the organization uniquely reposition itself amongst its competitors and achieve its vision of being a credible compulsory standards regulator, while enhancing productivity and output.
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